George Bernard Shaw once wrote that the greatest problem with communication is the illusion that it has taken place. Many organizations today realize that effective workplace communication is critical to organizational success.
So what do you need to do to improve workplace communication?
First, you need to establish communication Goals. However before you commit these goals to writing you need to make sure that all of your employees know how to achieve both personal and professional goals. Also, you need to determine what are the measurable results that you desire from these goals.
Then you need to look at the Attitudes of your employees as well as those within the culture of your organization. Attitudes are just reflections of strong personal beliefs. For example, one of your communication goals might be to improve customer satisfaction. Some of your call center employees may have a 9 to 5 attitude. When a call comes in at 4:59, will your employees take the necessary actions even if it means staying to 5:15 with the same attitude as the first calls received in the morning?
Finally, the Self Leadership Skills for all employees need to be assessed and developed where necessary. Communication is an interpersonal skill that resides within the self leadership of each and every individual. Yet, beyond learning how to read and write, most individuals truly have not been taught, trained or developed to fully utilize effective workplace communication.
When the critical elements of goals, attitudes and self leadership skills are applied to improving workplace communication, amazing results will happen. Just try it and see.
Simply speaking, leaders are readers. If you enjoyed this article, you may find The Leadership Audit of interest at http://www.processspecialist.com/od.htm
Call me, Leanne Hoagland-Smith, The Business Coach, at 219.759.5601 or visit at http://www.processspecialist.com to explore everything from how my solutions double results to articles and resources including the Simply Speaking series.
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