Do you consider yourself to be an effective business communicator? Have you honed your skills when communicating via E-mail and voice-mail messaging, in addition to the more traditional formal business writings? Could you use a little help improving the effectiveness of your business communications in each of these forms?
Regardless of how you responded to my questions, I am going to say that I believe each of us can always use some help in improving the effectiveness of our business communications. And I want to assist you and guide you in finding ways to do just that. And I will start with the more formal or traditional written business communications form. Tina Miller is a freelance writer whos been published in Corporate & Incentive Travel and the Milwaukee Business Journal and she offers the following tips:
1. Write the way you speak.
2. Take a positive approach.
3. Tell your readers whats in it for them.
4. Write at the readers level.
5. Never send a business communication when you are angry.
6. Anticipate questions.
7. Be careful with acronyms and technical language.
8. Reap the Rewards of Technology.
9. If you can wait an extra day before sending the communication, take advantage of that extra time.
Next, lets look at E-mail, which is a major means of business communications and in fact is the preferred business communication form for a major part of the total communications effort by many businesses today. I found 10 tips to writing effective E-mail prepared by Jessica Bauer and Dennis Jerz. Here they are:
1. Write a meaningful subject line.
2. Keep the message focused and readable.
3. Avoid attachments.
4. Identify yourself clearly.
5. Be kind dont flame.
6. Proofread.
7. Dont assume privacy.
8. Distinguish between formal and informal situations.
9. Respond promptly.
10. Show respect and restraint.
And finally lets look at voice-mail messaging, another major means of business communication. Here are 10 tips for effective voice-mail messages from Jeff Wuorio, a veteran freelance writer and author based in southern Maine.
First what to do when youre the one leaving the message:
1. Get to the purpose of your call.
2. Put contact information up front as well.
3. Dont repeat what the system already knows.
4. Get to know the person whos getting the message.
5. Avoid trying to leave a message about numerous topics.
Second - tips for your recorded voice-mail greetings:
1. Consider changing your greeting every day.
2. Offer specifics.
3. Encourage detailed messages.
4. Use humor and offbeat material with caution.
5. Always review your outgoing message.
Please read Jeffs entire article found at:
Glenn Ebersole, Jr. is a multi-faceted professional, who is recognized as a visionary, guide and facilitator in the fields of business coaching, marketing, public relations, management, strategic planning and engineering. Glenn is the Founder and Chief Executive of two Lancaster, PA based consulting practices: The Renaissance Group, a creative marketing, public relations, strategic planning and business development consulting firm and J. G. Ebersole Associates, an independent professional engineering, marketing, and management consulting firm. He is a Certified Facilitator and serves as a business coach and a strategic planning facilitator and consultant to a diverse list of clients. Glenn is also the author of a monthly newsletter, Glenns Guiding Lines Thoughts From Your Strategic Thinking Business Coach and has published more than 250 articles on business.
To find out more about the benefits & rewards of effectively working with a strategic thinking business coach, please contact Glenn Ebersole through his web site at http://www.businesscoach4u.com or jgecoach@aol.com
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