Imagine dining at a restaurant and across the table from you your partner munching his lunch loudly. He slurps his water noisily, talks loud enough for tables across the restaurant to hear, snaps at the waiters and even manages to burp once or twice. What terrible manners, you think and most probably are immediately turned of by the person. Most people wont blame you if you rather not appear with that person in public again.

Even though we might not give that much thought to it, manners really shape the way we react to others. And especially when it comes to the workplace, we might not give it too much importance but your manners does have somewhat of a connection to how much success you find in your career.

It goes without saying that it is much more pleasant to be around those with manners than those without. And you can just imagine how much easier things would be at your workplace if everyone remembered their manners. And one does not need to confuse manners with being prim and proper, but it is just about as simple as being polite and speaking and acting in a way that is cordial. That surely isnt too much to ask for, is it?

But what is the big deal about good manners, you might ask. Well, it is a very simple deal. If you like those with good manners then it is only understandable that those around you like that kind of people too. From a career growth perspective also, having your etiquettes in place is important.

If the superiors at your workplace are looking to promote someone, chances are they would look to someone who is amiable and easy to work with, rather that someone who is crass and crude. The fact is that one is almost never working completely on their own, and if you are not a good team player, it might not be a good idea that you get that (otherwise much deserving) promotion.

People use the lack of time and busy schedules for tardiness, impolite words or actions. They might answer a phone call when in an important meeting with someone else, walk into an office without knocking or hang up the phone without a thank you or a good bye. These might seem like harmless actions but you can be sure that those on the receiving end are noticing the lack of posh.

At the same time no one expects you to be an expert on propriety (though knowing which fork to use never hurt anybody) but the point is to present yourself in a positive light. People react to you in the way that fits your presentation. If it was as simple as technical skills then many more people might have climbed the corporate ladder more successfully, but the truth is that that is not it. Your aptitude at the workplace is only one side of the story and the other (one that might even speak louder at times) is how you present yourself and treat those around you.

And when you think about it, polishing up your manners is not as difficult as one might think. It is as simple as saying thank you and not interrupting when someone else is speaking and being polite in your speech. The truth is that a little bit of polish in your conduct can take you a lot way.

So in the end, it does sound like a good idea, doesnt it?

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Do you consider yourself to be an effective business communicator? Have you honed your skills when communicating via E-mail and voice-mail messaging, in addition to the more traditional formal business writings? Could you use a little help improving the effectiveness of your business communications in each of these forms?

Regardless of how you responded to my questions, I am going to say that I believe each of us can always use some help in improving the effectiveness of our business communications. And I want to assist you and guide you in finding ways to do just that. And I will start with the more formal or traditional written business communications form. Tina Miller is a freelance writer whos been published in Corporate & Incentive Travel and the Milwaukee Business Journal and she offers the following tips:

1. Write the way you speak.

2. Take a positive approach.

3. Tell your readers whats in it for them.

4. Write at the readers level.

5. Never send a business communication when you are angry.

6. Anticipate questions.

7. Be careful with acronyms and technical language.

8. Reap the Rewards of Technology.

9. If you can wait an extra day before sending the communication, take advantage of that extra time.

Next, lets look at E-mail, which is a major means of business communications and in fact is the preferred business communication form for a major part of the total communications effort by many businesses today. I found 10 tips to writing effective E-mail prepared by Jessica Bauer and Dennis Jerz. Here they are:

1. Write a meaningful subject line.

2. Keep the message focused and readable.

3. Avoid attachments.

4. Identify yourself clearly.

5. Be kind dont flame.

6. Proofread.

7. Dont assume privacy.

8. Distinguish between formal and informal situations.

9. Respond promptly.

10. Show respect and restraint.

And finally lets look at voice-mail messaging, another major means of business communication. Here are 10 tips for effective voice-mail messages from Jeff Wuorio, a veteran freelance writer and author based in southern Maine.

First what to do when youre the one leaving the message:

1. Get to the purpose of your call.

2. Put contact information up front as well.

3. Dont repeat what the system already knows.

4. Get to know the person whos getting the message.

5. Avoid trying to leave a message about numerous topics.

Second - tips for your recorded voice-mail greetings:

1. Consider changing your greeting every day.

2. Offer specifics.

3. Encourage detailed messages.

4. Use humor and offbeat material with caution.

5. Always review your outgoing message.

Please read Jeffs entire article found at:

www.microsoft.com

Glenn Ebersole, Jr. is a multi-faceted professional, who is recognized as a visionary, guide and facilitator in the fields of business coaching, marketing, public relations, management, strategic planning and engineering. Glenn is the Founder and Chief Executive of two Lancaster, PA based consulting practices: The Renaissance Group, a creative marketing, public relations, strategic planning and business development consulting firm and J. G. Ebersole Associates, an independent professional engineering, marketing, and management consulting firm. He is a Certified Facilitator and serves as a business coach and a strategic planning facilitator and consultant to a diverse list of clients. Glenn is also the author of a monthly newsletter, Glenns Guiding Lines Thoughts From Your Strategic Thinking Business Coach and has published more than 250 articles on business.

To find out more about the benefits & rewards of effectively working with a strategic thinking business coach, please contact Glenn Ebersole through his web site at http://www.businesscoach4u.com or jgecoach@aol.com

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I have been asked many times by my customers over the years about how the posture knee office chairs can help ergonomically. With the kneeling style of chair becoming quite popular recently, employees have heard about them from friends or other employees at the office. Although not simple, the answer can be stated shortly in that it helps the body take the correct position while sitting to reduce stress on the lower lumbar (back) region.

Posture Knee models are fast becoming popular as people spend more and more time in front of the computer. America is starting to see epidemic problems with back pain, carpal tunnel and various work related injuries due to all of this sitting in front of a workstation for longer periods of time.

Kneeling chairs are used differently then the standard task office chair with a typical seat and back. The kneeling chair models are used while sitting in position with your thighs dropped to an angle of about 60 to 70 degrees from the standard vertical. When sitting in a normal chair your posture would be more 90 degrees overall with your upper thighs 90 degrees from your lower leg and your upper torso 90 degress from your upper thighs.

This would be the posture while sitting in a normaloffice chair. This posture no matter how ergonomic requires some of your body weight to be supported by your shins putting a strain, however small, on your spine. When seated for long periods of time, a small strain can become a large problem eventually.

The designs of these chairs, wanted to correct the bodys ergonomic posture to essential open up the angle of the body between the thigh and spine to retain the curvature of the back and keep the body in a more slightly reclined posture. Studies show that even in the standard office chair, a person should stay or lock their chair in a slightly reclined posture to maintain this lumbar curvature.

Even though the term kneeling is often used due to the appearance of the person when seated in a posture knee model, a person is actually still sitting and bearing of the main body weight is really not placed on the knees at all. Some doctors have started recommending posture knee chairs for people with certain injuries or even diseases of the backbone or knees due to the extra benefit and lumbar support this positioning enables.

When seated in a posture knee chair, the body is really in a position which is between that of a person sitting or standing and keeps the curvature of the spine at a very realxed place and many people seem to be trying and loving this new mode of sitting at the workstation.

History:

Invented in Norway in the 1970s the kneeling chairs seemed to stress finding a design that rid the problem of strain placed on a persons spine when seated in the conventional right angled task computer chair.

One of the first designers was Hans Christian Mengshoel, who used experiments with different types of sitting devices which placed support under a persons shins. Furniture designers Peter Opsvik, Oddvin Rykken, and Svein Gusrud followed suit, each developing their own version of the posture knee chair to promote.

Author Amy Pedersen has worked in the ergonomics and office furniture industry for a number of years and currently acts as principal and operator of various ergonomic websites dedicated to office chairs and workplace ergonomics. Featuring a wide variety of executive, leather, mesh and task office chairs with an online sales catalog while also providing detailed ergonomic information on proper chair positioning and seating at the workplace.

Sit On This Ergonomics:
stores.ebay.com/sitonthisergonomics

More Ergonomic Info:
stores.ebay.com/Sit-On-This-Ergonomics/Ergonomic-Positioning-Explained.html

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If you work in a conflict-ridden situation, you know that it is not only uncomfortable, but it affects the performance of those involved. Conflict in the workplace is inevitable. The question becomes: how do you handle conflict?

Do you shy away from conflict?

Do you tend to give it time to work itself out or figure that theres nothing you can do about it?

Many people feel uncomfortable with conflict and stay away from it. If you respond to tense situations in these ways, you may actually exacerbate conflict.

Instead, try to confront clashes when they are small before they spiral out of control. Proactively address the people involved and together brainstorm ways to solve the issue at hand. If youre feeling nervous about doing this, do it anyway. Several great changes can result: your anxiety decreases, you build confidence and you diffuse the tension.

Do you have a natural tendency and ability to manage relationships and smooth out arguments? Women are especially prone to this response because they are socialized from a young age to create positive relationships with others. This tendency can lead to neglecting your own needs while focusing on others. It can, however, work to your advantage if you are assertive about your own needs.

The key is to trust your intuition about how to handle discord. Decrease defensiveness by using assertiveness skills, such as I language (I feel.. rather than you always). Assertively make specific requests for change and let employees know what is expected. Most importantly, dont be afraid to try these strategies out to see what works in your situation. Youll probably find that you have a great conflict manager inside you.

Larina Kase, PsyD, MBA helps women executives and entrepreneurs to unleash their peak career potential. Get the 7 Steps to Career Success e-course as a gift for visiting http://www.PAScoaching.com

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In my many years of education, of which I love, I have noticed that success in life all boils down to how well a person can speak. Speaking eloquently and flawlessly in front of other people is an acquired trait and those who do it well, tend to be very successful.

There is no such thing as a natural talent or naturally gifted speaker, but there is such a thing as a well prepared and confident speaker. In order to address the fears of public speaking, one has to really make an effort to get in front of people and speak. I suggest practice and more practice. We are infallible, we all make mistakes, and we all will fail. But that is ok because mistakes are like raindrops on a ducks feathers. We all need to take the confident approach to public speaking, and that is to do it.

Public speaking is not hard, it is just like everything else, it is acquired. Michael Jordan did not become great with natural talent; I think it was natural practice and commitment among other things. Lance Armstrong did not become great because he has natural gifts. I highly doubt that and I do think it was his ability to practice and doing it repeatedly. There are many great people in this life, who have accomplished unbelievable and remarkable feats, but it was not natural, it was practice. So lets practice our public speaking and get going. Lets conquer that fear once and for all.

There is no time to wait because the best time is now. Remember, humans are primates, and we are social creatures, therefore, speaking is highly important.

Cheers

NN

Nelson Nigel

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If you have ever been around someone with great intuitive skills, it can look almost like magic the way they seem to just know things. Perhaps your mother had great intuition, always knowing just when you needed a hug and just when you needed a push. In the world of business, too, there are people whose intuition is sharp and accurate, usually helping them toward business success. Leaders recognize the importance of intuitive skills and continually develop and refine this skill as part of their leadership development.

Natural intuition
What exactly is intuition? Some people describe it as a gut feeling, a little voice in your head, or even a tingling sensation that gets your attention. The truth is that every person has natural intuition that expresses itself in different ways, but not every person is aware of or pays attention to their intuition.

It is said by some that women tend to have greater natural intuition than men do, but that is not necessarily the case. Anyone who has ever been a regular caregiver for a child knows that it is possible to develop a sense of what that child is thinking and feeling, especially when the child is very young. And in close social groups, such as fraternities, clubs, and service organizations, friends of both genders often develop close bonds that are strengthened by their natural intuition.

Strengthen your intuitive skills
Natural intuition is really just a persons ability to observe the world around him or her and interpret the information. Regardless of whether you think you have much natural intuition, there are ways for you to strengthen your intuitive skills.

Body language You can learn much by watching the body language of people around you. Experts say that 60% to 80% of all communication is non-verbal, and body language is the primary component. Much of what we call intuition is really just paying attention to body language and understanding what it means.

For example, if you are in a staff meeting and observe an employee leaning forward and listening closely, that person is showing interest and engagement in the discussion. If, however, an employee is leaning back, arms crossed, looking down or doodling on a notepad, that person is showing disinterest and disengagement in the discussion.

Tone of voice When a person speaks, their message is much more than the words used. Tone of voice is a powerful part of verbal communication, and gives greater depth of meaning to the message. When you pay attention to tone of voice, you build your intuitive skills.

For example, the next time you participate in a discussion at work listen to how other participants use their tone of voice. Monotone, quiet, or lack of inflection may indicate disinterest or disapproval. A lot of inflection and louder tones may indicate strong feelings about the topic at hand. Or, ending sentences with an inflection up, similar to a question, may indicate someone is unsure of themselves or lacks confidence.

Intuition vs. Assumption
It is important to understand the difference between intuitive skills and simply making assumptions about other people. Paying attention to your intuition is never an excuse for making unwarranted assumptions, being judgmental, gossiping, or engaging in rumor and innuendo.

Intuitive skills are not a substitute for open communication, strong interpersonal skills, and building good work relationships. Rather, they are a way for you to enhance your ability to work productively with others and improve your business performance.

In a little over one hour, once a week for 8 weeks is all it takes for business leaders to increase management awareness, establish a leadership plan and build a leadership portfolio. For the first time ever executive coach and motivational speaker, Susan West, is offering Unleashing Your Leadership Power via tele-seminar. Visit http://www.UnleashingYourLeadershipPower.com or contact QuadWest Associates at 800-809-2721. Susan West has held many executive leadership positions during her 26 years of business experience. She shares her knowledge and lessons learned through a variety of programs offered by QuadWest Associates, LLC including coaching, leadership workshops, tele-seminars and consulting.

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The key to communicating with people is to know how to deal with the many different personalities. The following are twelve personalities of people you may have to communicate with in the workplace:

Confidential Ted. Looks down on others, he believes that no one can do it faster or better than he can and he will tell you that he is the best employee in the company.

Calvin Daydreamer. Spends his time meditating on what he wants to do today. He does not want any interruption especially about work.

Earl Emotion. He gets angry or upset for no apparent reason, he is difficult to talk to at times and he often responds to questions with unexpected emotions.

Herman Facts. She takes out her books with policies and reads the facts to you. She keeps up-to-date policies and procedures handy for quick reference and she wants everyone to go by the book.

Donnie Faker. You cannot believe anything he says. No one knows if his gestures are sincere nor can anyone believe him when he says he will meet a deadline.

Hesitating Derek. He will never give you a straight answer and he has a difficult time making decisions. He often speaks very slowly.

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To the new and experienced entrepreneurs, getting help with your small business is very crucial to your success. Getting the right help will cause you to avoid costly mistakes, and it can also help you to save a lot of time, money and energy. You will need to get the right help to form the legal structure of the business, financial, management, procurement/certification, marketing, pricing products, preparing a business plan, and more. If you are a business owner who is wondering if you can take your business to new heights, contact Dr. Waters at tina.waters@waienterprises.com

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Dr. Mary E. Waters is an author, speaker, business consultant. She is the author of Easy Business for Women with Little or No Money. She strives on helping people to start their own business with little or no money. For many years, she has been helping people make their dreams of becoming a successful business owner come true!

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Everyone does it

Humans have the tendencey to communicate with each other. This can happen in obvious and in not so obvious ways. We speak, we write. However, we can also communicate without even using words at all. If words are used to communicate content, this nonverbal communication speaks about our relatishonsips. This is probably even more important than getting the message across. We are meta-communicating - communicating about communication!
When words just dont do it

When we are talking to a person we also need to make it clear how the content of our message is to be interpreted. The way we do this speaks about the relationship we have to this person, or at least the way we think of this person. Words cannot do this. It is easier to show than it is to speak about our emotions. The meaning of our words is created throguh body language. In the de Saussurian meaning this langue (in opossed to the parole) is used for nonverbal communication. We use it all the time. Most of the time we are not even aware of using it. Touching somebody during the conversation means something completely different than not touching our partner in conversation. It is just not possible to communicate without using non-verbal language - written word is the only exception.

Are we aware?

Most of the body language is communicated on an unconscous level. Yet it has an extensive influence to the quality of our message. From this we can conclude that it would be a good idea to become conscious of our - and what is of even greater importance - others body lingo.

We can learn to use our body language for a purpose and to understand the body language of others. We also have to be aware that body language is interpreted culturaly - its meanings differ in different cultures. The interpretaion depends on the situation, the culture, the relationship we have with the person as well as the gender of the other. What this means is that not a single signal of our body has the same meaning in all parts of the globe. This is an important point and should be taken into account. The language of our body is integrally connected to the spoken language and our complete behavioural pattern. With all this put together, various signals can also complement each other to strengthen the meaning of what we communicate. Some social groups have devloped a specific body language which is very explicit because the use of words is difficult in a given situation. These are mostly minority groups in cultures where there is a great history of prejudice of the dominant culture.

Feelings matter

Body language is used especially to express feelings. For instance if we are fond of someone, it is often difficult to say that directly to the person. It is, on the other hand, easier to make our feelings clear (intentionally or unintentionally) through body language. The opposite is also true. We may say that we ARE angry through words yet our body language may be saying loud and clear that we are NOT. This can be very confusing for the recipientof the message. The situation is usually described as giving out double messages - one message in words and an opposite message in body language. It is also difficult to lie or cover up our feelings through body language. We may give their true feelings away by not being aware of their body language. Research has shown that most people pay more attention to, and believe more readily, their impression of how a person acts through body language than what is said through words. As a consequence we tend to doubt, or put a question mark behind, the spoken words if they do not correspond with the language of the body .

Awareness of how we communicate = Vital

Only a small part of how we come across to another person is decied by the words we speak (according to research, less than 5%). It is of vital importance that we know and (to a certain extent) control our body language. The recipient of our body language will have a feeling that is often difficult to describe, to put into words or to prove that something was communicated. But it was. We have all surely said to ourselves: I think he/she does not like me or I do not really believe what was said. It is called intuition and body language plays a very big role as it gives us messages about the other person that we can interpret at an intuitive level. We need to get to know our own body language first. We should learn about it so that we can recognise it in others as well as in ourselves.

Gordon Stanley is a reknowned Communications expert, covering interpersonal communictaion, event management and Digital PR

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Software used to be all about workflow management. Were beyond that now. It was the big buzzword of the 80s. In the 80s our company was the first in our market to talk about workflow management in our ads. It still has its place its just that workflow management has taken on a totally different meaning. Today, workflow management pertains to the individual and not a set of rules that we set for others. It is also simply one of the components that lend to successful software use. There is much more than workflow management to talk about and put into place for successful business operations today. Today, its about everyone having their own personal style of working.

Current management focuses at a goal accomplishment level. If goals are being met, it really does not matter what gets done first. Its the managers job to help enhance and utilize the talents and strongest qualities inherent in each individual that is hired. Some software takes workflow management to an extreme level of checklists and items that need to be done by the employee in a certain order. One cant skip a step which can lead to problems in adjusting to a situation at hand. This is the old way of workflow management. It does not allow for any decision-making out-of-the-box. This can be detrimental and frustrating for individuals attempting to finish a task and meet the customers needs. It slows down the process, does not allow for any free-thinking, and can mean a lot of lost business. Often what looks good on paper does not necessarily work all of the time in real world situations.

Employees today are different. They come to us with a more sophisticated talent set and ideals. Management style has changed in order to accommodate the interests of the new workforce. Everyone we hire is different in personality, likes, dislikes, talents, habits and style. Todays employee comes to us as a more complicated resource that is and should be able to handle day to day business based upon a set of parameters provided by the company. Traditional management methods are adjusted. Companies that implement changes to adapt to business and employee environmental changes are more successful long term. In order to keep up with the pace, we too must change or be left behind.

We need to train new employees by teaching them what needs to be done and how to use the software tools that can help them accomplish them. The next step is to use software to monitor activity to ensure that goals are being met. The old way of thinking was to provide another subset which was workflow management. Workflow management was a series of steps that needed to be done in order to meet business goals, usually to be done in a specific order and in a specific way. The problem with this is that the sequence of steps did not always model what was going on in the real life business world. Customers were losing out on good service and businesses would lose sales.

Currently, we take on a more adept approach of providing business tools in order to get the work done, but highlighting an individuals personal style and situation. This approach allows the individual to adjust their workflow according to the needs of the customer, thus CRM (Customer Resource Management). Its all about the customer. Business software solutions should focus on customer management, data warehousing and business intelligence. Collecting data is critical. Everything you can know about a customer gives you extreme posturing over the competition. You will not know anything, unless you document it in your software solution.

It goes beyond data collection though. Collecting data without tapping into it is the equivalent of saving things in your basement for 20 years that you have not used or even looked at. Its useless. You need tools to quickly and easily retrieve the information for effortless analysis. Retrieving it can take place in several different contexts. You can choose to look up information using one or many different methods, some of which include: screen views; user dashboards (very popular); graphs and charts, reports and spreadsheets, etc. Modeling the information the way you want to see it is the main component of this process. The ability to export information from your application and slice / dice it according to your immediate needs is invaluable to managing and forecasting. Canned reports do not let the user get what they need when they need it and thus are getting exceedingly unpopular.

So, how does this all fit into an individuals personal style? Instead of making users follow a traditional step-by-step approach of using software, you show them the tools available and they use them when they need them. This allows the software user to decide when and if it is appropriate to use a specific tool. The one thing you must impose is that they use the tools in order to manage their work. The old approach forces the customer to work according to your needs and not theirs. CRM is about enhanced customer management. We document, follow-up, customize, communicate, satisfy needs, and meet goals all in the interest of serving the customer.

Familiarize employees with what information must be captured in the software as they proceed with their day-to-day activities. Always provide formal instruction on the use of the software. Not just the basics. In order to effectively manage business today, users must have access to software that will allow them to complete all of their work, not just some things. The goal here is to capture as much information as possible in the easiest and least time-consuming way. Dont accept that if employees have to fill out all of the information you want them to that they will not have enough time to sell. Building up your business intelligence solution means a treasure of information at hand to close business - unequivocally. Without information your company will only make a marginal impact in your target marketplace while others use business intelligence and CRM to forward their business goals.

By encouraging personal workflow management, incidentally your people are more productive and everyone wins. You win because your company is more productive and profitable. Your customer wins because they are getting top-notch service and satisfaction. Your employee wins because they make more money and have greater job satisfaction without restrictions so they can perform their work effectively. They simply need to use the tools when they need them. If they like their job they will stay with your company longer and benefit from the business intelligence that they helped to build. Once they see the benefits, they will want to do more.

Terri Roeslmeier is president of Automated Business Designs, Inc., software developer of Ultra-Staff, a full-featured staffing software solution with components for front office, back office and the web. http://www.abd.net

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Defining corporate values is a useful exercise. It is part of the communication process where you invest in alignment of teams. Even though different teams or departments will each have their own tasks and responsibilities, you want them to share some same principles. For example;

• We are …to please our customers…without them nothing else matters.

Corporate values should be balanced yet communicate a certain direction, so they should be selective. You should select four to six of such corporate values. Three would be a minimum to be able to balance attention; more than six would mean that your company doesnt make real choices.

• “We commit to personal excellence & self-improvementwe draw strength from performance evaluationsstriving to excel and improve in all aspects of business.”

Corporate values communicate both to the external world as to the internal organization. Because of their communicative power, they should be credible. Each value should be clear; the description of the value should match the heading;

“Professionalism

We respect our members, vendors, competition, and each other.”

Is professionalism the same as respect and does the description cover the value to communicate?

Before you use the corporate values for external communication, you should check them internally. You should use them as an additional management tools in the area of taking decisions and setting priorities. They should be helpful to your internal organization, because they express the how in addition to What.

This takes time. So before getting them out in the open, select a single corporate value to start with, elaborate the description and use it. Then, add more values until your organization is confident to communicate them externally.

To support the discipline of using the corporate values and to increase credibility, you should not only concentrate on periods of change. Use them also in team-building sessions or when dealing with complex decisions.

2006 Hans Bool

Hans Bool is the founder of Astor White a traditional management consulting company that offers online management advice. Astor Online solves issues in hours what normally would take days.

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